Shireburn commences pilot project with Bristol Airport

Bristol AirportBristol Airport has chosen to implement a proof of concept (POC) of Shireburn Group’s Concessionaire Analyzer+ (CA+) software solution that will enable them to improve the management and analysis of their concession-based commercial business, allowing them to maximise on their non-aeronautical revenues.

John de Giorgio, Managing Director of Shireburn Software, commented that “the Shireburn team are looking forward to be working with Bristol, one of the UK’s most successful and fastest growing airports. Bristol’s interest reinforces the importance that airports all over are giving to the non-aeronautical sector to provide significant revenue for more airport investment.”

Bristol AirportShireburn’s CA+ solution has made a successful mark in the airport concession management sector with ongoing projects in Antigua, Gibraltar, Kenya, London City, Malta, St Maarten and Quito as well as other projects in the Middle East.  The CA+ Shopping Mall Edition also manages large local shopping malls such as the Pama Shopping Village and The Point.

Tom Hack, Head of Commercial at Bristol Airport said, “By working with CA+ we hope to automate some of the processes behind our retail operation. We are continually looking at ways to improve the way we manage our concessions to deliver the products and services that our customers want, and are looking forward to achieving positive results with CA+.”

For the Bristol POC, CA+ will be installed as a cloud based hosted and managed solution, managing a limited number of concessions.  The sales data collection process will be fully automated utilising a number of different methods available within the CA+ solution, and more importantly, allowing concessionaires to continue to use their existing systems without interruption or change.

CA+ will also provide facilities for the management of concession contracts including those with revenue shares, minimum guarantees and services.

The CA+ Business Intelligence (BI) module will then allow the Bristol Airport commercial team to obtain better insights on sales and revenue patterns, and work with their concessionaires to improve performance.

CA+ will provide an overall improvement in the commercial management of the airport, enabling more efficient automation of sales data collection, contract management and analysis, replacing much of the spreadsheet and manual input of data that today dominates most airport commercial teams, while also collecting more detailed data.

Bristol Airport was ranked as the ninth busiest airport in the UK in 2016, handling a record-breaking 7.5 million passengers, a 12% increase compared to the previous year. Development plans are currently in place to increase the airport’s capacity to 10 million passengers a year. Bristol Airport also ranked highly in the ASQ Customer Satisfaction Survey run by the ACI, holding on to its position at number one for the last 2 quarters of 2016.

About Shireburn Software

Shireburn Software is a software products company, specialising in the development of business software solutions and their support, both locally and overseas. Solutions include accounting, payroll and HR, inventory and retail, eCommerce, business intelligence and document management amongst others. www.shireburn.com



Picture Caption: CA+ Business Intelligence Dashboards enable airports to better understand and manage their non-aeronautical revenues



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Shireburn Software Ltd

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Tel: +356 2131 9977

Email: rc@shireburn.com


Shireburn Software chosen for PAMA Shopping Village

Pama Shopping Mall
Pama Shopping Mall

Shireburn’s leading shopping mall management software solution, CA+, has been chosen to manage the PAMA Shopping Village, connecting all the retail and food & beverage outlets to the company’s Concessionaire Analyzer+ (CA) mall software.

By using CA+, PAMA management will be able to automatically collect detailed sales data from all point-of-sales into one single multi-user portal and provide insight through the Business Intelligence module that will enable them to optimise the performance of all the outlets in the mall.  These will include sales data from the supermarket itself, their shop-in-shops, outdoor outlets as well as those within the new shopping mall, the majority of which work on a rent and/or revenue share based fee.

Mall Software CA+ BI Dashboards
CA+ Business Intelligence Dashboards

The CA+ mall software will also be used to provide business intelligence for both the PAVI and PAMA supermarkets including all the shop-in-shops resulting in the management of 90 outlets.

The large majority of retailers at the PAMA Shopping Village already use Shireburn’s Point of Sale solution and will automatically interface with CA+ and pass on sales data in real time. Retailers using other POS solutions have the capability to interface with CA+ through a number of different methods in order to pass on their data.

CA+ is designed to automate many of the processes that are required to manage large shopping malls, airports and franchises with multiple outlets, aiming to reduce manual intervention, eliminate the use of spreadsheets, and enable a more efficient method of operating while providing greater insight.

With built-in contract management, revenue share calculation and billing, management teams are able to assess sales and revenues far quicker than ever before, and issue billing to outlets accordingly. Sales data will be collected in real time, allowing in depth Business Intelligence (BI) analysis through an intuitive portal.

CA+ will improve the management of all processes and help to improve insight, enabling it to further boost the performance of the concessions within both PAVI and PAMA complexes.

The project covers two of the largest supermarkets on the island, and many of the top franchises and local stores available in both Malta and Gozo.

The CA+ solution has been a great success internationally, with separate editions for airports and shopping malls, both of which operate in very similar ways in terms of the retail and food and beverage outlets. Shireburn is the leading supplier of software in Malta to the retail sector.

PAMA Shopping Village celebrates its first anniversary this month, and this coincides with the opening of the new Shopping Mall. PAVI Shopping Complex also celebrates its 10th anniversary this year.

About Shireburn Software

Shireburn Software is a software products company, specialising in the development of business software solutions and their support, both locally and overseas. Solutions include accounting, payroll and HR, inventory and retail, eCommerce and document management amongst others. Shireburn also specialise in airport and mall software.  www.shireburn.com