HomeData ProtectionSub-contractors

Sub-contractors

Shireburn users a number of specialised service providers as sub-contractors to assist it in delivering an optimal level of service to our clients. In so doing, we ensure the competence, reliability and professionalism of these sub-contractors. We also enter into agreements that ensure the the obligations that we have assumed with respect to our clients are, as a minimum, also assumed by these sub-contractors. The table below outlines the list of the current sub-contractors that we use specifically to process our data, in each case identifying the nature of the processing that they do and the type of data that we entrust to them.

SubcontractorNature of Services Sub-ContractedRelevant Data Stored or ProcessedLocation of Hosting
Microsoft CorporationHosting, network services on Microsoft AzureAll information maintained on Shireburn Indigo is hosted on Microsoft Azure.The Netherlands & Ireland
Recurly IncProvision of License Management and renewals processing for SaaS SubscriptionsWe store tenant information such as Name, email, Company details, Vat Number, IP Address. In case of Clients choosing to pay on-line, credit card details including address are stored.United States of America
BraintreeOn-line payment processing services:Name, surname & card details of those clients that choose to pay on-line.United States of America
IntercomOn-line help & Real-time chatProvision of on-line help and chat services. Chat sessions are logged consisting of the company name, user’s name, email, chat activity, help center activity, location, Indigo feature usage.United States of America
Amazon Web ServicesDatabase & web server hostingData related to the Shireburn Payroll System’s Leave Manager and to the Shireburn eStoreIreland
SG SolutionsOff-site data storage for disaster recoveryAn encrypted copy of critical Shireburn virtual servers for disaster recovery with encryption being undertaken at source ensuring only encrypted data is transmitted and stored off-site.Malta
Google analyticsUsage AnalyticsAnonymized page information e.g. visited urls , company details, Geo location data, browser information.United States of America
HotjarUser experienceMaintenance of anonymized usage data for user experience improvements.Amazon Web Services – Ireland
SendGridOutbound email service for notifications in Shireburn Indigo.From and to email addresses, subject, status of the email & company detailsUnited States of America
Constant ContactMarketing mailing lists management and distributionName, surname & email addressUnited States of America

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