Shireburn Software > Data Protection > Sub-contractors/Sub-processors


Shireburn uses a number of specialised service providers as sub-contractors or sub-processors to assist it in delivering an optimal level of service to our clients. In so doing, we ensure the competence, reliability and professionalism of these sub-contractors. We also enter into agreements that ensure the obligations that we have assumed with respect to our clients are, at a minimum, also assumed by these sub-contractors/sub-processors.

The table below outlines the list of the current sub-contractors that we use specifically to process our data, in each case identifying the purpose of the processing that they do and the hosting location. Not all these sub-contractors/sub-processors may be relevant to you, as they may be limited to processing data related to different Shireburn products.

Sub-contractor/ Sub-ProcessorPurposeLocation of Hosting
Microsoft AzureCloud Hosting, AnalyticsThe Netherlands & Ireland
Microsoft CorporationCustomer and internal Communications, Business Analytics, Project Management, Remote Access, Document Repository and all modules of Office 365 for Business.The Netherlands & Ireland
Recurly IncSubscription and billing managementUnited States of America
BraintreeThird Party Payment Processor.United States of America
StripeThird Party Payment Processor.United States of America
IntercomCustomer CommunicationUnited States of America
Zoho Corporation B.V.Customer Support, Customer and internal Communications, Business Analytics, Project Management, Digital Signing, Remote Access, Document Repository and all modules of Zoho One.The Netherlands & Republic of Ireland
GoogleBusiness Analytics, Cloud ServicesUnited States of America
HotjarProduct AnalyticsRepublic of Ireland
CreateShiftProduct Management, Customer Feedback
(To be decommissioned on the 28th February 2022)
Republic of Ireland
SendGrid/TwilioEmail Service ProviderUnited States of America
SG SolutionsBusiness ContinuityMalta
Aha! Labs IncProduct Management, Customer Feedback
(Applicable from the 20th December 2021)
United States of America
AtlassianIssue Management, Document Repository, Source Code Repository, Project Management, Timesheet ManagementUnited States of America
MiroInternal CollaborationRepublic of Ireland
Catamorphic Co.Feature Flag ManagementUnited States of America
DevArtData AnalyticsUnited States of America
RecruiteeJob Applicant TrackingGermany and Republic of Ireland
ZKTecoAttendance Hardware and Software ServicesRepublic of Ireland

This Sub-Contractors/Sub-Processors list was updated  valid from the 20th December 2021 onwards.  View the list of sub-processors valid prior to the 20th December 2021 here.



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