Sub-contractors/Sub-processors
Shireburn users a number of specialised service providers as sub-contractors or sub-processors to assist it in delivering an optimal level of service to our clients. In so doing, we ensure the competence, reliability and professionalism of these sub-contractors. We also enter into agreements that ensure the obligations that we have assumed with respect to our clients are, at a minimum, also assumed by these sub-contractors/sub-processors.
The table below outlines the list of the current sub-contractors that we use specifically to process our data, in each case identifying the nature of the processing that they do and the type of data that we entrust to them. Not all these sub-contractors/sub-processors may be relevant to you, as they may be limited to processing data related to different Shireburn products.
| Sub-contractor/ Sub-Processor | Nature of Services Sub-Contracted | Relevant Data Stored or Processed | Location of Hosting |
|---|---|---|---|
| Microsoft Corporation | Hosting, network services on Microsoft Azure | All information maintained on Shireburn Indigo is hosted on Microsoft Azure. | The Netherlands & Ireland |
| Recurly Inc | Provision of License Management and renewals processing for SaaS Subscriptions | We store tenant information such as Name, email, Company details, Vat Number, IP Address. In case of Clients choosing to pay on-line, credit card details including address are stored. | United States of America |
| Braintree | Online payment processing services. | Name, surname & card details of those clients that choose to pay on-line. | United States of America |
| Intercom | On-line help & Real-time chat | Provision of on-line help and chat services. Chat sessions are logged consisting of the company name, user’s name, email, chat activity, help centre activity, location, Indigo feature usage. | United States of America |
| SG Solutions | Off-site data storage for disaster recovery | An encrypted copy of critical Shireburn virtual servers for disaster recovery with encryption being undertaken at source ensuring only encrypted data is transmitted and stored off-site. | Malta |
| Google analytics | Usage Analytics | Anonymised page information e.g. visited URLs, company details, Geo-location data, browser information. | United States of America |
| Hotjar | User experience | Maintenance of anonymized usage data for user experience improvements. | Amazon Web Services – Ireland |
| SendGrid/Twilio | Outbound email service for notifications in Shireburn Indigo. | From and to email addresses, subject, status of the email & company details | United States of America |
| Constant Contact | Marketing mailing lists management and distribution | Name, surname & email address | United States of America |
| Zoho Corporation B.V. | Business tracking including help desk, mailing list management, subscription and license management, training management, electronic contract management, customer relationship management, on-line meetings, remote access and support, people management, survey management and all modules of Zoho One. | Name, surname, email address, phone number, IP address, Geo-location | The Netherlands & Republic of Ireland |
| Stripe | Online payment processing services. | Name, surname & card details of those clients that choose to pay on-line. | United States of America |
This Sub-Contractors/Sub-Processors list was updated valid from the 18 August 2020 onwards. View the list of sub-processors valid prior to the 18 August 2020 here.