Shireburn uses a number of specialised service providers as sub-contractors or sub-processors to assist it in delivering an optimal level of service to our clients. In so doing, we ensure the competence, reliability and professionalism of these sub-contractors. We also enter into agreements that ensure the obligations that we have assumed with respect to our clients are, at a minimum, also assumed by these sub-contractors/sub-processors.
The table below outlines the list of the current sub-contractors that we use specifically to process our data, in each case identifying the purpose of the processing that they do and the hosting location. Not all these sub-contractors/sub-processors may be relevant to you, as they may be limited to processing data related to different Shireburn products.
|Sub-contractor/ Sub-Processor||Purpose||Location of Hosting|
|Microsoft Azure||Cloud Hosting, Analytics||The Netherlands & Ireland|
|Microsoft Corporation||Customer and internal Communications, Business Analytics, Project Management, Remote Access, Document Repository and all modules of Office 365 for Business.||The Netherlands & Ireland|
|Recurly Inc||Subscription and billing management||United States of America|
|Braintree||Third Party Payment Processor.||United States of America|
|Stripe||Third Party Payment Processor.||United States of America|
|Intercom||Customer Communication||United States of America|
|Zoho Corporation B.V.||Customer Support, Customer and internal Communications, Business Analytics, Project Management, Digital Signing, Remote Access, Document Repository and all modules of Zoho One.||The Netherlands & Republic of Ireland|
|Business Analytics, Cloud Services||United States of America|
|Hotjar||Product Analytics||Republic of Ireland|
|CreateShift||Product Management, Customer Feedback||Republic of Ireland|
|SendGrid/Twilio||Email Service Provider||United States of America|
|SG Solutions||Business Continuity||Malta|
|Slack||Internal Communication||United States of America|
|Atlassian||Issue Management, Document Repository, Source Code Repository, Project Management, Timesheet Management||United States of America|
|Miro||Internal Collaboration||Republic of Ireland|
|Catamorphic Co.||Feature Flag Management||United States of America|
|DevArt||Data Analytics||United States of America|
|Recruitee||Job Applicant Tracking||Germany and Republic of Ireland|
|ZKTeco||Attendance Hardware and Software Services||Republic of Ireland|
This Sub-Contractors/Sub-Processors list was updated valid from the 3rd April 2021 onwards. View the list of sub-processors valid prior to the 3rd April 2021 here.