Personal Data will be retained by Shireburn in accordance with the Data Retention Policy of Shireburn as defined in the table below as it relates to different data types:
|Data Type||Retention Policy|
|Client’s Personal Data shared with Authorised Staff for the purposes of the provision of implementation and support services.||30 days|
|Data managed in Shireburn On-Premises Software||Managed by the Client|
|Data Managed within Shireburn Indigo and other Software-as-a-Service.||60 days following termination of the Subscription agreement|
|Personal Data stored related to contracts, billing, procurement and similar administrative processes to enable the on-going relationship between Shireburn and the Client||10 years from termination of the relationship.|
|Personal Data related to correspondence, proposals, actions and opportunities.||Up to 6 years after termination of the relationship with Client|
|Personal Data of users registered on Help Desk services.
Applicable from 21 October 2019
|3 years from last contact on Help Desk.|
Shireburn shall hold the Client’s Personal Data only as long as is necessary to provide the Services, including administration, accounting, marketing and reporting in the context of a Legitimate Business Interest, and subject to:
Modifications to this data retention policy can be effected by Shireburn publishing the new policy at this page and giving the client 10 days’ notice of such change. as long as, in the event that the client is not in agreement with such change, the client shall have the right to terminate the Services without penalty.